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You are only required to delete the files within the lockdown folder Select all of them and delete (move to trash).Click on View → as Icons to see some files.Here’s how to reset the lockdown folder:ĭisconnect iPhone and quit iTunes completely before proceeding.įrom the Finder, click on Go → Go to Folder Deleting this folder (or the contents of this folder) will reset the lockdown folder (which is accessed by iTunes). The lockdown folder is a protected folder on your computer that contains temp data (mostly about syncing). In that case, try to delete the lockdown folder. Sometimes, this works perfectly but sometimes, this works randomly and only occasionally. iTunes will sync your iOS device without throwing the connection reset error. If you are lucky, just resetting the sync history will fix the problem. Now, reconnect your iOS device and let iTunes sync the device.Disconnect any iOS device connected to the computer.

To reset sync history correctly, here’s what you need to do: It’s known to fix the connection-reset issue for many users. Within iTunes, there’s a Reset Sync History button under Device Preferences. Sometimes, electrical/circuit problems at the USB port can reset the connection between the device and the computer. If you are using a hub, try connecting the iPhone cable directly to the computer/Mac. You could also try changing the port to which the USB cable is connected. If the iPhone or iPad randomly stops charging (only to resume again shortly), there is something wrong with the cable. You’ll not know this clearly, but one indication/symptom of cable issue is intermittent issues when charging the iPhone from a wall charger using the same cable. Most of the times, simple issues with the cable can lead to a connection reset. One of the first things you need to try is getting a new USB cable. Then, try to sync your iPhone to the computer again. Hence, I would recommend you to unplug your iOS device, quit iTunes and then reboot both your smartphone and computer. Many a time a few easy tricks work in solving an intriguing issue. The error message reads: “The iPhone could not be synced because the connection to the iPhone was reset.” How do you fix this? How to Fix “iTunes’s Connection to the iPhone was Reset” Error Quick Tip When you are trying to sync your iPhone to iTunes (through USB), iTunes will randomly show an error message and stop the sync. One of these is a “connection reset” error which a lot of people face. ITunes throws up a variety of errors like 3194, 1016, 4004, and more.